Warranty Policy

LIMITED ONE-YEAR WARRANTY

 

Every Charge bike comes with our 1-year warranty against defects in materials and workmanship.

 

What’s Covered

 

Charge Bikes provides each original purchaser of a Charge bicycle a limited warranty against defects in materials and workmanship on the bicycle frame and components for a period of one year from the date of purchase. Specific components may come with additional warranties from the component manufacturers - please check in your owner’s manual pack for information regarding these warranties. Shimano branded components are not covered under this warranty - bicycle owners should contact Shimano directly for warranty service on Shimano components.

 

Charge Bikes provides each original purchaser of other Charge Bikes branded products and accessories against defects in materials and workmanship for a period of one year from the date of purchase. Warranty coverage on other parts and accessories may be provided by that manufacturer.

 

What’s Excluded

 

This warranty does not cover issues resulting from abuse, alteration, improper repair, failing to follow instructions in the owner’s manual, corrosion or water damage, use of improper chargers or electrical surges, extreme or stunt riding, riding with excessively heavy loads, collision, or other abnormal, excessive, or improper use. This warranty does not cover bicycles used for commercial activities, including but not limited to bicycle rental, sharing, and delivery services.

 

Normal wear and tear on items (such as tires, tubes, brake pads, bearings, bushings, cables and housing, grips, chain, and spokes) is not covered under this warranty and should be regularly inspected and maintained as noted in the owner’s manual. Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this warranty.

 

This warranty is limited to shipment of replacement parts. All labor services and charges are the responsibility of the original purchaser.

 

Warranty items will only be shipped within the continental United States, excluding Alaska.

 

How to Get Warranty Help

 

For warranty assistance, contact us by through our Contact Form or by phone at the number below. 

 

Call:  833-482-3822

 

 

General Terms

 

This warranty extends from the date of purchase, is offered only to the original purchaser, and is not transferable. Proof of purchase may be required. This warranty is expressly limited to the replacement of a defective item, and all determinations under this warranty will be made in the sole discretion of Charge Bikes. All liability for any damage, failure or loss caused by unauthorized service or use of unauthorized parts is expressly disclaimed.

 

THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS.

THIS LIMITED WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS. THE CONSUMER MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT.