How do I get warranty support?

For warranty claims on a new, never-ridden bike, Charge will cover all costs. For bikes within the one-year warranty period that have been ridden, Charge will replace the warrantied part at no charge. Any related labor costs are the responsibility of the customer.


If you experience an issue you believe may be covered under warranty, you can Submit a Warranty Claim electronically or contact our customer service team by phone at (833)482-3822.


View our full Warranty Policy.