The amount of weight that can be safely accommodated on the rear rack of the bicycle varies by model.
Maximum Rear Rack Weight Limits:
City: 36 pounds
Comfort: 44 pounds
XC: 50 pounds
We ship via UPS Ground, which doesn’t require you to be home to accept delivery, though you may wish to do so as the boxes are quite large. Our Shipping Policy has additional information.
Also, as the box is easier to move with two people, you might want to ask someone to help.
It's easy to reach Charge Bikes. We're available by phone and instant message chat Monday through Friday 9:00 AM and 6:00 PM Eastern Standard Time. Call us at (833) 482-3822, or Drop Us a Note anytime.
No, pedaling will not generate electricity to charge the battery.
No. Rental usage is not covered under the warranty. Charge bikes are designed for a long life in recreational use, but are not designed for the extreme rigors of rental service.
Charge Comfort and City models have five assist levels, plus a throttle that enables you to ride without pedaling.
Assist Level 1 provides the least assist (and most range), while Assist Level 5 provides the most assist.
The Charge XC model has three assist levels and no throttle; you must be pedaling to activate the assist.
All Charge Bikes have a Walk Mode which propels the bike forward at a walking pace to assist you with moving your bike without the need to push its full weight.
Charge Bikes are equipped with high quality lithium ion batteries, which are designed to provide years of reliable power. After about 700 charging cycles (6-7 years for most riders), you may notice a drop in how long your battery lasts before requiring a recharge. This is a sign that your battery needs to be replaced and you will need to purchase a replacement battery.
The amount left in the battery determines how long a recharge will take. If a battery has no power left, City and Comfort bikes require approximately 3 hours to reach 80% capacity and 7 hours to fully recharge. The Charge XC bike reaches 80% capacity in about 2.5 hours and requires approximately 5 hours to fully charge the battery.
Charge Bikes are equipped with high quality lithium ion batteries, which are designed to provide years of reliable power. After about 700 charging cycles (6-7 years for most riders), you may notice a drop in the range of your Charge Bike. This is a sign that your battery needs to be replaced. When that time comes, you can purchase a replacement battery for your City or Comfort from Charge. To purchase a replacement for your Charge XC bike, contact a Shimano dealer in your area.
They do and it works similar to a standard bike. Depending on the model, Charge bikes use Shimano 7 or 8-speed gearing. The shift lever on the right side of the handlebar is used to shift the gears. There is an indicator to tell you what gear the bike is in – lower number are easier to pedal, while higher numbers enable you to go faster. And just like a standard bike, you must be pedaling to shift the gears.
Yes, all Charge Bike models have a walk mode. In walk mode, the bike is propelled forward at a walking pace to assist you with moving your bike without the need to push its full weight.
You can purchase Charge bikes at bicycle retailers in select markets. Rest assured, if you buy direct from us online, we have designed the assembly process to make it extremely easy for anyone to assemble the bike in just four easy steps that can be completed in 10 minutes or less. Watch how it's done.
If the order has not shipped, the order can be cancelled for a full refund. If the bicycle has already shipped and needs to be shipped back, it will be treated as a return. A return shipping charge of $175 will be deducted from the refund, and the refund payment will be made once the bicycle and/or accessories arrive at the warehouse.
Yes, though you might find you don’t need too many! All Charge e-bikes come with built-in lights, storage racks, and air pressure indicators, but it's easy to accessorize should you choose to do so. The sturdy rear racks can accommodate a wide range of bags and other rack-mounted accessories. In addition, many third-party aftermarket accessories may work with your Charge bike. That said, we can only recommend accessories we have tested to verify safety and compatibility.
Yes, they can. While we source high-quality batteries designed to offer years of dependable use, like all rechargeable batteries, batteries will eventually wear out. When they do, we have you covered with options for replacement batteries.
A link to track your order is included in the email you should have received confirming shipment of your Charge bike. You can also find tracking information on your account page.
Yes, sales tax will be charged on all orders and will include state and municipal taxes as applicable.
Unfortunately, our Shipping Policy does not include shipments outside of the continental United States. However, we will continue to evaluate the viability of shipping to other markets for the future.
Paying for your new Charge bike is easy. You can pay with a major credit card – AmEx, Discover, Mastercard or Visa. You can also pay with PayPal or Google Pay. We also offer easy financing through Affirm.
Almost! Charge Bikes are shipped nearly fully assembled with just four easy steps that can be completed in 10 minutes or less. Everything you need is included in the box. Watch this helpful video to see how easy it is to finish assembling your bike.